Shipping policy

Last Updated: June 2026

At Ragoasis, we believe online shopping should feel simple, transparent, and stress-free. This Shipping Policy explains how orders are processed, shipped, and delivered to our customers worldwide.

ORDER PROCESSING

All orders are reviewed and prepared for shipment within 1–3 business days after payment confirmation.

Orders placed during weekends, public holidays, or promotional events may require additional processing time due to increased order volume.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information whenever available.

SHIPPING DESTINATIONS

Ragoasis currently ships to most countries worldwide.

If shipping services are unavailable in your region, you will be notified before your order is finalized.

ESTIMATED DELIVERY TIMES

Estimated delivery times vary depending on the destination country and local carrier operations.

Typical delivery estimates:

• United States: 5–12 business days
• Canada: 6–14 business days
• United Kingdom: 5–10 business days
• Australia & New Zealand: 6–15 business days
• European Union: 4–10 business days
• Rest of World: 7–20 business days

Delivery estimates are not guaranteed and may occasionally be affected by customs inspections, weather conditions, transportation disruptions, peak seasons, or carrier delays.

TRACKING INFORMATION

Tracking details are generally provided within a few days after shipment.

Please allow carriers sufficient time to update tracking events after receiving your package.

Tracking updates may occasionally appear delayed while packages are in transit between logistics hubs.

CUSTOMS, IMPORT DUTIES & TAXES

International shipments may be subject to customs fees, import duties, VAT, taxes, or other charges imposed by local authorities.

These charges are the responsibility of the customer and are not included in the purchase price unless otherwise specified.

Ragoasis has no control over customs procedures or local government regulations.

INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring that shipping information is complete and accurate at checkout.

Ragoasis is not responsible for delivery issues caused by incorrect addresses, missing information, or customer input errors.

Additional shipping costs resulting from returned or redirected shipments may be charged to the customer.

LOST, STOLEN OR DELAYED PACKAGES

Once a shipment has been transferred to the carrier, delivery operations become the responsibility of the transportation provider.

If a package is significantly delayed, appears lost, or is marked as delivered but cannot be located, customers should contact both the carrier and our support team for assistance.

Each case will be reviewed individually to determine the most appropriate solution.

SEPARATE SHIPMENTS

Orders containing multiple items may occasionally arrive in separate packages due to warehouse availability, inventory allocation, or logistical optimization.

Customers will not incur any additional shipping charges for split deliveries.

CONTACT INFORMATION

For any shipping-related inquiries, please contact:

Ragoasis
Email: ragoasis@outlook.com
Phone: +39 328 662 5422