FREQUENTLY ASKED QUESTIONS

Where do you ship?

We currently ship to most countries worldwide, including the United States, United Kingdom, Canada, Australia, the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, and throughout Europe.

How long does delivery take?

Most orders arrive within 5–15 business days depending on destination and local carrier operations.

Tracking information is provided once your order has been dispatched.

How can I track my order?

After shipment, you will receive a tracking number by email.

You can use this number to follow your package throughout its journey.

Are your garments suitable for daily wear?

Absolutely.

Our collections are selected to combine traditional elegance with modern comfort, making them suitable for everyday use, family gatherings, religious occasions, and special events.

Do colors look exactly like the photos?

We make every effort to display colors accurately.

However, slight variations may occur due to screen settings, photography lighting, and device displays.

Can I change my order after placing it?

If your order has not yet entered processing, we may be able to modify it.

Please contact us as soon as possible after placing your order.

What if my package is delayed?

International shipping occasionally experiences delays caused by customs inspections, weather conditions, peak seasons, or carrier issues.

If your order appears unusually delayed, our support team will gladly assist.

Do you offer refunds?

Yes.

If your order arrives damaged, incorrect, or significantly different from what was ordered, please contact us and we will review your case promptly.

How can I contact customer support?

Email:
ragoasis@outlook.com

Phone:
+39 328 662 5422

Our team is always happy to help.